Shipping policy

Here is a comprehensive shipping policy for CELLE London:

**CELLE London Shipping Policy**

At CELLE London, we are committed to providing a seamless shopping experience, including fast and reliable shipping. Our shipping policy outlines the details you need to know about order fulfillment and delivery.

**Shipping Regions**
We currently ship to the following regions:
- European Union
- United Kingdom
- United States

We are continuously working to expand our shipping capabilities to additional countries. If you have inquiries about shipping to your specific location, please contact our customer service team at info@cellelondon.com.

**Fulfillment Times**
The time it takes to fulfill your order depends on the size of your order:
- 1-10 products: 2 full working days
- 11-100 products: 7 full working days 
- 101-1000 products: 12 full working days
- 1000+ products: 30-60 working days

Please note that these are estimates, and actual fulfillment times may vary based on demand, inventory levels, and other factors.

**Shipping Methods and Costs**
We offer both standard and express shipping options. Shipping costs are calculated based on the total weight of your order, ensuring fair and transparent pricing.

Standard Shipping:
- Estimated delivery times vary by region, typically between 4-12 working days.
- Shipping costs start at $10.31 / €9.48 / £8.11 for orders under 0.5kg.

Express Shipping: 
- Estimated delivery in 1-7 working days, depending on destination.
- Shipping costs start at $21.50 / €19.78 / £16.92 for orders under 0.5kg.

You can review the full shipping rate tables for your region during the checkout process.

**Tracking and Delivery**
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your order. 

Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient. We are not liable for any customs-related delays or charges.

**Returns and Refunds**
Due to the nature of our products and our commitment to health and safety, we have a strict no-returns policy for any items that have been in contact with a person. This includes all opened or used products.

In exceptional circumstances, we may consider refund requests for sealed, unused products within 7 days of delivery. Please contact our customer service team at info@cellelondon.com to initiate a return request. Approved refunds will be processed within 14 business days.

**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately at info@cellelondon.com. Provide your order number, a description of the issue, and photographic evidence. We will review your request and offer a replacement or full refund, including shipping costs.

**Contact Us**
For any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer service team at info@cellelondon.com. We are here to ensure you have a smooth and enjoyable shopping experience with CELLE London.

 

Purpose and Scope: This document outlines the legal defense for CELLE's shipping policy, particularly in the context of product returns, refunds, and compliance with COVID-19 regulations. The document aims to defend the company's policies, procedures, and practices against potential legal challenges while ensuring alignment with health and safety guidelines and industry standards.

1. Introduction: CELLE is committed to providing high-quality, fresh skincare products to its customers. In light of recent global health developments and to uphold our sustainable practices, CELLE has established a comprehensive shipping policy designed to protect both the company and its customers. This legal defense document addresses key aspects of our shipping policy, particularly concerning refunds and returns, and justifies these measures under applicable laws and regulations.

2. Shipping Policy Overview:

2.1. Shipping Regions: CELLE currently ships to countries within the European Union, the United Kingdom, and the United States. This policy is clearly communicated to customers at the point of purchase and in our FAQs. Expansion to other regions is under consideration, pending regulatory compliance and logistical feasibility.

2.2. Processing and Delivery Times: Orders are processed within 2-30 business days, with processing times potentially extending during peak periods or due to unforeseen circumstances. Customers are notified via email upon order processing and shipment, and they are provided with tracking information.

2.3. Shipping Methods and Costs: CELLE offers various shipping options, including standard and express shipping, with costs calculated based on order weight and destination. Shipping costs and options are transparently presented at checkout.

3. Returns and Refunds Policy:

3.1. Non-Returnable Products: Due to the nature of CELLE's skincare products, which are intended for application on the skin and face, the company cannot accept returns or process refunds for any products that have been in contact with a person. This policy is strictly enforced to ensure the safety and well-being of all customers, particularly in light of ongoing COVID-19 health regulations.

3.2. COVID-19 Compliance: In compliance with health and safety guidelines, CELLE has adopted stringent measures to minimize the risk of contamination and the spread of infectious diseases. Products that have been opened or used cannot be accepted for return due to potential health hazards. This policy is justified under public health directives and consumer protection regulations.

3.3. Exceptional Circumstances for Refunds: While the default policy precludes refunds for opened or used products, CELLE retains the discretion to evaluate refund requests on a case-by-case basis. Refunds may be issued under exceptional circumstances, provided that the product remains in its original, sealed packaging and has not been used. Refund requests must be submitted within seven (7) days of receipt, accompanied by proof of purchase and a valid reason for the request. CELLE reserves the right to deny any refund request that does not meet these criteria.

4. Legal Justifications:

4.1. Health and Safety Regulations: CELLE’s return and refund policy is aligned with health and safety regulations that prioritize the prevention of contamination and the spread of infectious diseases. By prohibiting the return of opened or used products, CELLE adheres to guidelines issued by health authorities, ensuring the protection of both customers and staff.

4.2. Consumer Protection Laws: CELLE’s policies are designed to comply with consumer protection laws, which allow businesses to enforce reasonable restrictions on returns and refunds, particularly for products that pose health risks. The company's clear communication of these policies at the point of sale further supports legal compliance.

4.3. Contractual Terms: Customers agree to CELLE's terms and conditions, including the return and refund policy, at the time of purchase. These terms form a legally binding contract, and CELLE’s enforcement of these terms is legally justified.

5. Conclusion: CELLE’s shipping policy, including its stance on returns and refunds, is legally defensible based on health and safety considerations, compliance with consumer protection laws, and adherence to contractual terms. The company’s commitment to transparency and customer safety underpins these policies, ensuring that CELLE operates within the legal framework while maintaining high standards of service and product quality.

6. Contact Information: For further inquiries or legal correspondence regarding this policy, please contact:

Appendices:

  • Appendix A: Full Shipping Policy Document
  • Appendix B: COVID-19 Health and Safety Guidelines
  • Appendix C: Consumer Protection Laws Relevant to Returns and Refunds